What does Six Sigma primarily focus on improving?

• A. Employee satisfaction
• B. Quality control
• C. Market share
• D. Cost reduction

Answer: (B)

Six Sigma primarily focuses on improving quality control within processes. It is a data-driven methodology aimed at reducing defects and variability in manufacturing and business processes to improve overall quality. By utilizing statistical tools and techniques, Six Sigma identifies and eliminates sources of errors that impact the quality of products or services. This process improvement leads to higher customer satisfaction, as the end products or services meet or exceed quality standards.

While aspects like employee satisfaction, market share, and cost reduction can be positively influenced by effective quality control practices, they are not the primary focus of Six Sigma. The core philosophy is on minimizing defects and enhancing process quality, which in turn can lead to better financial performance and customer satisfaction.